In order to improve the products and services provided, the Company and subsidiaries will continue to strive to develop innovations. In the mining business, the Company and subsidiaries are committed to always maintaining the quality of coal in accordance with the specifications required by the customers.
In the power generation business, the effort to innovate are performed by conducting overhauls in a timely manner in order to ensure that the power generation process are conducted effectively and efficiently.
Meanwhile, in the technology business, the Company always strives to improve the quality and speed of the internet services provided. As for the chemical business, the Company always strives to innovate by providing products that fit the needs of consumers and are different from products provided by competitors.
In 2020, the Company and subsidiaries did not receive reports for recalled products or significant indications of violations related to products and/or services provided.
|Plans in 2020||Program Realization in 2020|
|Implementation of Coal Mining Quality Management|
|Implementation of Electricity Quality Management|
|Meetings and Communication with Customers|
|Customer Service Improvement|