Whistleblowing System

WBS is a communication tool for stakeholders to report and/or disclose indications of violations occurring within the Company to be followed up.

Indications of such violations are improper, alleged illegal, and unethical practices, including fraud, dishonesty, violation of law, improper use of funds, corruption, accepting bribes from suppliers/contractors/customers/other third parties, violation of the Code of Conduct, abuse of power, sexual harassment, etc.

The Company always strives to encourage stakeholders to be engaged in the Company beyond the GMS. One way is to encourage stakeholders to indirectly participate in monitoring the Company by participating in providing suggestions/inputs, reporting indications of violations, and/or voicing concerns or complaints regarding violations of stakeholders’ rights (if any) through the WBS. WBS is an anti-corruption program and procedure and enforcement of business ethics carried out within the Company.

The Company appreciates every disclosure and/or report submitted through WBS and guarantees the confidentiality of the identity of the whistleblower(s) and provide protection to the whistleblower(s) from possible retaliation, risk of job loss, and/or other losses.

One of the ways the Company maintains confidentiality and protects whistleblower(s) is by setting up a reporting system to be directly managed and handled by the Internal Audit Unit – as an independent work unit of the Company, by consulting with the President Director. 

The Internal Audit Unit will investigate the reports received to verify the allegation and provide a follow-up recommendation to the President Director for any breach of the Company’s policy (if any). Material violations of money laundering, anti-bribery, and anti-corruption policies are informed by the Head of the Internal Audit Unit to the Board of Directors and the Board of Commissioners.

The Company socialized WBS to all employees by installing banners and posters in the operational area of the Company and its subsidiaries to increase employees’ awareness about the whistleblowing system.

Through WBS, the Company hopes to create a productive work environment, maintain a good reputation, and ensure the continuity of business activities in the long term.

In 2023, the Company received a number of complaints through the WBS related to cases of security reporting, discipline, violation of SOP, and potential fraud. These cases have been investigated internally in accordance with the Company Regulation.