Press Release
MyRepublic Indonesia Provides More Convenience & Comfort for Customers Through MyRep App
Jakarta, April 15, 2025 – Entering a decade of its journey in Indonesia’s internet industry, MyRepublic Indonesia celebrates its 10th anniversary with the theme Xcellence Decade, as a form of commitment in delivering excellent, innovative, and relevant services for today’s customer needs.
Xcellence Decade holds deep meaning about MyRepublic Indonesia’s journey and future. The letter “X” symbolizes a decade—ten years of dedication representing the spirit to break limits, build excellence, and support Indonesia’s digital acceleration.
MyRepublic Indonesia continues to grow and develop significantly. Currently, MyRepublic Indonesia has successfully reached more than 1.1 million active customers and has positioned itself as one of the largest internet service providers (ISP) in Indonesia based on the number of customers. This achievement is concrete proof of public trust in the quality of MyRepublic Indonesia’s services. Therefore, providing customer convenience and comfort becomes a top priority in every innovation delivered.
One of the main innovations launched in this momentum is MyRepublic Indonesia’s latest application, “MyRep”, a value-added service designed to provide comfort, ease, and full control for customers over their internet service.
The launch of this application was conducted simultaneously at the Media Gathering event held on April 15, 2025, together with media partners, and attended by the Board of Directors of MyRepublic Indonesia, along with strategic partner Jaringan PRIMA.
“The launch of the MyRep application is a real symbol of the Xcellence Decade spirit we carry this year. We want to ensure that every customer gets the best experience, from easy access to fast and efficient self-solutions,” said Iman Syahrizal, Chief Sales & Marketing Officer of MyRepublic Indonesia.
Key Features of the MyRep Application
The MyRep application comes with various innovative features designed to provide convenience and full control for customers in managing their services independently.
Through this application, customers can easily make bill payments using various fast and secure digital methods, so that all transaction processes can be done without leaving the house.
For after-sales service needs, customers can now connect directly with the MyRepCare customer service team through solution-based features such as WhatsApp Call and Web Call, which are internet-based or free calls that can be accessed anytime and anywhere.
To ensure optimal connection quality, MyRep is also equipped with Speed Test and Ping Test features that allow users to check network speed and stability in real-time.
In addition, customers can check their service status, whether online or offline, directly from the application to ensure the connection remains in prime condition.
And when there is a connection issue, customers can directly manage their device independently, such as restarting the modem with just one touch, without needing to wait for technician assistance.
With these features, customers can not only solve problems independently but also enjoy uninterrupted service in daily activities such as streaming, working from home, and gaming.
Ease of Payment Services
As a form of commitment in improving customer comfort, MyRepublic Indonesia continues to establish good cooperation with Jaringan PRIMA as a payment gateway partner. Through this collaboration, customers can enjoy a more practical and flexible bill payment process through various popular channels, such as BCA Virtual Account, Mandiri, Tokopedia, Blibli, and Bank Syariah Indonesia.
Suryono Hidayat, Vice President Director of PT. Rintis Sejahtera as the manager of Jaringan PRIMA expressed his support for MyRepublic’s dedication in providing internet services that are always relevant to current developments. “We congratulate the launch of the MyRep application and continuously support MyRepublic Indonesia’s efforts in delivering services oriented toward customer satisfaction.
Through this collaboration, Jaringan PRIMA wants to continue contributing in presenting practical, secure payment systems that also serve as solutions that match today’s digital society needs.”
See detailed payment methods here: bit.ly/infobayarmyrep
About MyRepublic Indonesia: MyRepublic Indonesia is a leading fiber-optic internet and subscription TV service provider in Indonesia, dedicated to delivering fast, stable, and affordable connectivity to individuals and businesses. With a network now covering 56 cities and 88 regencies across Indonesia, MyRepublic continues its mission to be the Pride of Indonesia. For more information, visit myrepublic.co.id.