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  3. 1ENGAGE in ConverXion Kuala Lumpur 2026: Strengthen Collaboration in Business Messaging on WhatsApp with AI, Collaborated with Mimin
October 21, 2026

1ENGAGE in ConverXion Kuala Lumpur 2026: Strengthen Collaboration in Business Messaging on WhatsApp with AI, Collaborated with Mimin

1ENGAGE in ConverXion Kuala Lumpur 2026

KUALA LUMPUR, October 15, 2026 – 1ENGAGE, a digital marketing and technology company and part of PT Dian Swastatika Sentosa Tbk (DSSA), took center stage at ConverXion Kuala Lumpur 2026, held by Mimin at Aloft Kuala Lumpur Sentral, Malaysia.

As Southeast Asia’s flagship summit exploring the intersection of Customer Experience (CX) and Artificial Intelligence (AI), the conference brought together over 150 senior business leaders, enterprise directors, and regional decision-makers to examine the practical implementation of AI across customer touchpoints, sales, and marketing in the Malaysian market.

Under the theme AI in Action, the summit focused on shifting enterprise focus from conceptual AI potential to measurable, live execution across major sectors including banking, retail, telecommunications, and healthcare. 

1ENGAGE anchored the day’s thought leadership agenda with an opening keynote address delivered by Steven Shih, President Director of 1ENGAGE, entitled The Evolution of Business Communication.

1ENGAGE's role as Meta Business Solution Provider (BSP) and enterprise-grade CPaaS platform will complement the Mimin ecosystem in orchestrating AI agents, omnichannel conversational AI, and Voice AI Agents in WhatsApp.

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“In the end, as Customers communicate with brands, we want the same things. We don't want to repeat the same thing over and over. We don't want to complain about something and never get a follow-up. We want empathy. We don't want robotic responses. And we want to know that they talk to us on a conversational basis, not as hard selling. … Hopefully, we at 1ENGAGE can come again and fulfill this together," said Steven.

The strategic dialogue continued during the high-level executive panel discussion, “Beyond the Chatbot: What's Next for AI-Powered Customer Engagement?”, featuring Chandra Sitorus, VP of Sales & Partnership at 1ENGAGE, who shared his experience addressing enterprise business pain points, particularly in customer engagement use cases.

“If it is only a chatbot, it would be only OPEX. Then, what is the ROI to the brands? When your customers are coming to WhatsApp, AI can also turn into Sales, because it will give product recommendations”, said Chandra.

The presence of 1ENGAGE resonated strongly across the conference delegation. The event hosted representatives from more than 40 leading brands across 15 industries in the Malaysian market, including C-level executives, founders, and enterprise directors. Through its active leadership at ConverXion Kuala Lumpur 2026, 1ENGAGE reiterated its dedication to helping regional enterprises build intelligent, reliable, and empathetic communication infrastructures. 

About 1ENGAGE 

1ENGAGE is a pioneering MarTech (Marketing Technology) company that delivers impactful customer engagement via its CPaaS (Communication Platform as a Service) Platform, seamlessly integrating advanced Digital Marketing and AI solutions. Recognized as an expert and official WhatsApp Business Solution Provider, our platform ensures comprehensive multi-channel reach, including SMS, Email, and RCS.

About DSSA

Established in 1996 and listed on the Indonesia Stock Exchange in 2009, DSSA is a leading energy and infrastructure company in Indonesia and is one of the business pillars of Sinar Mas. Currently, DSSA has four main business lines: mining, renewable energy, digital infrastructure and technology, and chemicals. Through its subsidiaries, DSSA provides a wide range of products and services, including coal, electricity, pay-TV services, internet services, data center services, and chemicals. By prioritizing strategic investment and sustainable expansion, DSSA is committed to building long-term value and driving future-oriented, sustainable business growth.

To learn more about our business and latest initiatives, visit www.dssa.co.id.

For further information, please contact:

Marissa Anugrah

Div Head of Corporate Communications

PT Dian Swastatika Sentosa Tbk.

marissa.anugrah@dss.co.id

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